Return and Warranty Policy

RETURN POLICY

Here at Revel Bikes, we want to ensure you are 100% satisfied with your purchase, and if for whatever reason you aren’t, we want to make it right. That is why we offer a 30-day, no questions asked, return policy. If you don’t absolutely love your new bike, we will happily accept if back. We just charge actual shipping both ways, and if you do happen to order any custom items for your bike, we may charge up to a 30% restocking fee for those items (for example, custom colored hubs or spokes, or non-standard parts that are not on our website for sale). 

 

WARRANTY POLICY

Every Revel bicycle frame is covered by a limited warranty to the original owner. Here’s the legal language: The warranty covers defects in materials and craftsmanship, including manufacturing defects for the lifetime of the product. The warranty does not cover any damage or defects caused by abuse, accidents, or other incidents that are not the result of normal use of the product. All Revel frames must be registered for this warranty within 30 days of the date of purchase with Revel Bikes.

All other Revel-brand products (for example, thru axles) are covered by a one-year (1-year) warranty. This warranty covers defects in materials and craftsmanship, including manufacturing defects. It does not cover any damage or defect caused by abuse, accidents, or other incidents that are not the result of normal use of the product. These bicycle frame and Revel-branded part warranties do not cover wear and tear accrued under normal use.

All Revel products must be returned to Revel for warranty repairs and/or replacement. Revel will, in its sole discretion, determine if the damage or defect is within the warranty terms and either repair or replace the product. If Revel determines the defect or damage is not within the warranty terms (i.e., caused by an incident unrelated to defects or a result of normal wear and tear), Revel may nonetheless, in its sole discretion, permit the customer to purchase a “crash replacement” product at a discounted price.

Revel will pay for all reasonable shipping costs related to warranty claims. To get the process rolling quick, send us an email to warranty@revelbikes.com and we will get in contact with you and back on your bike as soon as possible. 

Revel Wheel Warranty Update
With our former manufacturing partner CSS closing their doors, we know warranty service for Revel carbon wheels has been difficult. We’re committed to supporting our riders, so we’ve partnered with Industry Nine to provide replacement and rebuild options.

While the process isn’t perfect, we’re splitting the costs with customers to make sure you have a clear path forward if you damage a Revel carbon wheel. For details, please contact our warranty team at warranty@revelbikes.com

 

If you have questions or would rather start the process via phone, no problem! Please call us at 970-456-7336.