Frequently Asked Questions

Don’t rush, it’s a big decision. Although our lineup may be small, our bikes have big personalities. We’re here to help you find the perfect bike to suit your trails and style of riding.

Rail – Long travel and 27.5” wheels make this bike the ideal weapon for charging through the rowdiest terrain. Both up and down the trail, CBF makes things a breeze by maximizing pedaling efficiency, minimizing brake jack and smoothing out the gnarliest of lines. We’d go ahead and say this is the most agile and playful bike in our lineup.

Rascal– A mid-travel, 29er trail bike meant to do it all. Sitting nicely between the Rail and Ranger in our roster, the Rascal is a quiver-killer that will take you just about anywhere. At home on multiday alpine singletrack quests, quick lunch loops, and even a bike park lap or three, this is the bike that will have you prepared for whatever your ride may bring.

Ranger – 29” wheels and hyper-efficient, short-travel suspension that punches well above its weight are the name of the game here, baby. This is our bike most at home on the XC race course and long trail rides with big elevation gains, built to grind out the most soul-crushing climbs with ease before dusting the competition on the way back down.

If you have any questions regarding which bike fits your needs best, you can always reach out. Our super-knowledgeable sales team will answer any questions and help you find the perfect match.

Check with our dealers! Retailers all over the US and the world have Revel bikes available to demo. It may be a bit trickier to find one, but they’re out there! If you head to our Dealer Locator page, you’ll see a list of where our demo bikes live all around the world. Be sure to call your local shop ahead of time to check availability.

If you are near Carbondale, CO, we are lucky to have teamed up with Aspen MTB School at the Snowmass Bike Park. Not only do they have a full fleet of our bikes, but they provide top-of-the-line service and have direct access to some of the best downhill and cross-country riding in the state. Give them a call at (970) 404-0665 to reserve your demo bike today!

Unfortunately, we do not offer custom paint jobs.

Sadly, no. Due to current supply chain issues and parts shortages, we’re unable to accommodate most parts requests. We offer a solid number of options for customization on our website that we’ve hand-picked for quality and performance; if and when the supply chain gets back to normal, we may be able to get more creative with custom parts.

For dealer sales, your local bike shop can buy a frame, frame and fork, or frame, fork and Revel Wheels combo and build it to your wildest dreams.

Ugh, we’re sorry. If you’re anything like us, you saw that frame wrap and absolutely melted. Unfortunately, the Skida frames are officially two of a kind. Every once in a while, we collaborate with other brands to create one-offs for raffles, fundraisers, and more. Our Skida-wrapped frame was raffled off in June 2021 as a fun way to give one lucky rider the frame of a lifetime. Unfortunately we cannot offer any custom wraps at this time. Keep an eye on our socials for more giveaways to come!

Pretty standard. All of our apparel runs to a standard American size chart. Measurements for all items can be found on their individual product pages.

We sure do! Head over to our Industry Purchase page, fill out the application, and sit tight while we get you setup to purchase at your qualified discount!

Both! We recognize how important first responders and healthcare professionals are to our local and biking communities. Keeping us safe, being available to help when needed, and putting us back together when things go wrong is paramount to keeping our butts in the saddle as much as possible! We extend 15% off all our products to qualified individuals through our Industry Purchase application. Thank you for what you do!

Pedal now, pay later. We offer 6-month interest free financing through Affirm. You can also finance for longer periods with a variable interest rate depending on their credit assessment. Your financing term will start upon order submission, NOT when your bike ships. If you are having issues with the Affirm checkout process, please reach out to their Customer Care team by dialing their toll-fee number at (855)423-3729. Learn more about how Affirm finacing works.

For some states, yes. Due to new economic nexus laws, we are required to collect sales tax in Arizona, California, Colorado, Georgia, Idaho, Massachusetts, Michigan, North Carolina, Pennsylvania, Texas, Utah, Vermont, and Washington. Sales tax is applicable to where the product is delivered, so it is based off the shipping address.

We accept PayPal, major credit cards, ACH bank transfers, and can accommodate split payments in order to get you the bike of your dreams. For financing purposes, we offer 6-month interest-free financing to approved buyers through Affirm and longer terms with varying interest rates depending on Affirms credit assement. See if you qualify on our checkout page today!

We can ship Revel bikes just about anywhere in the world. Shipping costs will vary and the buyer will be responsible for any taxes and import duties.

In some cases, we have regional exclusivity agreements with our distributors that prevent us from selling a bike directly to a customer. If so, we’ll put you in touch with said distributor to get you the bike of your dreams!

We’ll contact you pronto and keep you updated. Once you have placed your order, if your item is in stock, you will receive an email with an estimated ship date as well as a tracking number once it’s in the mail. If the item you have ordered is a pre-order, a sales team member will contact you within the week to discuss the status of your order and give you the best available ETA.

At Revel, we are doing out absolute best to provide clear and accurate updates regarding your order. That said, the state of the supply chain is very volatile and things are changing daily. We appreciate your patience and understanding!

It depends. FedEx Ground (our preferred service) usually takes 3-5 days for orders in the lower 48 states. Orders shipping internationally can sometimes take 2-3 weeks, depending on the destination. We provide tracking information as soon as your bike leaves our building!

Once it has shipped. We provide tracking information as soon as your order is picked up from our warehouse. If you’ve placed a pre-order, you’ll be contacted by a sales team member with any order updates or changes to your estimated ship date.

We followed the needs of the customer. When we launched Revel, we had the idea that our customers would need a way to haul the coolest bike they’ve ever owned around the globe. Customer feedback has proven otherwise, so we have transitioned to a generic, corrugated cardboard box, packed with 85% re-used packaging materials. Our boxes are stamped with environmentally friendly, plant-based ink, limiting harmful chemicals. After receiving your bike, the boxes can be reused in a number of ways: ship your last bike to its new owner, turn it into a spaceship and play with the family in the backyard, ship odd pieces of art to your loved ones – the list is endless.

Almost ready to rip. All direct-to-consumer bikes are completely assembled, adjusted and test ridden by expert mechanics. To ship, we remove certain components such as the wheels, seat post and handlebar, attaching them securely to your bike’s frame. 

Once delivered, assembling your bike is a quick and simple process: All you do is mount the handlebars and derailleur, put the wheels on, set up the suspension and you’re ready to ride!

Yes, don’t forget to register! We have a lifetime frame warranty program and registering will activate that for your bike. It also allows for quick processing if you do need to warranty your bike cause we will already have the information we need to get started! Once you have purchased your Revel, head over the Warranty Registration page to get your bike registered.

We guarantee you’ll get the right fit. If necessary, we can exchange sizes within 30 days of shipping your bike, depending on availability. Feel free to call us if you’re feeling stuck between sizes!

Of course! As long as your items are returned unworn, unwashed and with all original packaging and tags on, we will happily exchange for the proper size. Items to be exchanged must be returned to the Revel warehouse within two weeks.

At Revel we stand firmly behind every product we sell. We’re happy to offer a No-questions-asked, 30 day return policy.

If you are not completely satisfied with your Revel product for any reason, within 30 days from the date of purchase, we will refund your money (a 25% restocking fee will be applied).

However, if you purchased a Revel bike with any non-standard, customized options (e.g. custom upgraded products or colored wheels), we reserve the right to decline the return request given the modifications made.

A darn good one! We offer a lifetime warranty against manufacturer’s defects to the original purchaser of a Revel frame or complete bike. We also offer a comprehensive Crash Replacement program that allows first and second owners to purchase replacement frame segments (front/rear triangle) or a complete frame at 50% off MSRP in the event of a crash or other incident that renders your frame un-rideable.

Our warranty program for frames extends for a lifetime under the original buyer. To read up on what is covered under the lifetime warranty, check our Warranty Policy.  If you need to start a warranty, please reach out to our team with photos and a description of your issue to support@revelbikes.com. Our warranty and quality control team will do everything they can to get you back on the bike as soon as possible!