(Golden, CO | On-site)
About the Role
Revel is a rider-founded bike company obsessed with doing the details right, from carbon layup and CBF kinematics to how a box shows up at your door. We’re rebuilding the DTC experience from Golden, Colorado with a small, high-output team that cares deeply about customers and great product.
We’re hiring an Inside Sales Representative to turn interest into stoke, and stoke into orders. You’ll be the first human many riders meet at Revel, guiding them to the right bike, sizing, and spec, then quarterbacking the hand-off so delivery is smooth and on time. This role is inbound-only (no cold calling), highly collaborative with Customer Service and Operations, and measured on responsiveness, accuracy, and conversion.
What You’ll Be Responsible For
- Customer Communication & Sales
- Respond quickly and professionally to inbound email, phone, chat, and web form inquiries.
- Advise on model selection, sizing/fit, component options, lead times, and availability.
- Set clear expectations on shipping windows, returns, and warranty - no over-promising..
- Create and send clean quotes; follow up until resolved (ordered, declined, or scheduled later).
- Maintain a calm, professional tone in all interactions, including with frustrated or unhappy customers.
- Sales Support (Inbound Only)
- Convert qualified inquiries to orders using approved pricing and programs.
- Demo bike experience and facilitation for in person customers
- Coordinate with Warehouse/Assembly on build slots and ship dates; update customers proactively.
- Keep spotless notes so anyone can understand status at a glance.
- Issue Resolution & Coordination
- Solve standard “where’s my order / swap this part / address change” requests within policy.
- Flag exceptions early (expedited needs, complex specs, VIP/athlete, dealer coordination).
- Coordinate closely with sales, warehouse, and assembly teams to ensure accurate information is shared
- Document all interactions and resolutions for visibility and accountability
What We’re Looking For
- 1–3+ years in inside sales, customer success, or high-touch retail in the bike industry.
- Clear, confident writing and phone presence; you can translate tech into plain English.
- Detail-first mindset; you enjoy clean pipelines, correct specs, and on-time deliveries.
- Comfort in a fast, on-site environment where priorities shift and teamwork matters.
- Strong bike sizing/fitting/suspension setup knowledge; experience with Shopify, inventory and basic CRMs
Compensation & Benefits
- Base Salary: $50,000 – $60,000 annually (depending on experience)
- Performance Bonus: $2,000 – $10,000 annually (based on execution metrics)
- On-Target Earnings: $52,000 – $70,000 annually (base salary + performance bonus)
- Bike industry perks and employee discounts.
- Stable, on-site team environment with clear expectations.
Why Work at Revel
- Get in on the ground floor of an established and growing bike company with an excellent reputation.
- Collaborative, cross-functional team environment.
- Direct impact on customer experience and brand perception.
- Opportunity to grow into senior customer service, sales support, or operations roles.
How to Apply
- To apply, please send the following to: careers@revelbikes.com
- Resume outlining your relevant experience.
- Cover letter explaining why you’re interested in this role and working at Revel.
Important Notes
- Please include the role title in the email subject line.
- This role is a full time, M-F, in office role in Golden, CO
