• Full-Time
• Golden, Colorado (In Office)
• $50,000-$55,000 Base Salary + Up to $5k Annual Bonus
• Primarily Inbound Customer Service & Sales Support

About Revel Bikes

Revel Bikes is a premium mountain bike company based in Golden, Colorado, with operations in the US and Taiwan. We design high-performance bikes for riders who care deeply about the experience. Since relaunching in 2025, we've been building a lean, founder-led business focused on exceptional products and sustainable growth, selling directly to customers worldwide. Our goal isn't to be the biggest bike company. Our goal is to be one of the best.

Why This Role Exist

We're hiring a Customer Service & Inside Sales Representative to help deliver an exceptional rider experience before, during, and after every purchase.

You'll be one of the first people many riders interact with at Revel. You'll help customers choose the right bike, answer product and technical questions, support order details, assist with warranty and service needs, and make sure every rider feels taken care of throughout their ownership experience.

This is primarily an inbound role, not a cold-calling sales position. Success in this role comes from responsiveness, accuracy, problem solving, strong bike knowledge, and helping riders make confident purchasing decisions through honest, helpful communication.

We're looking for someone who loves bikes, enjoys helping people, stays calm under pressure, and takes pride in getting the details right.

What You’ll Do

• Respond quickly and professionally to inbound customer inquiries across email, phone, chat, and web forms.
• Help riders choose the right model, size, build, and setup based on their riding style and needs.
• Answer product, sizing, fit, suspension, compatibility, availability, shipping, return, warranty, and service questions clearly and accurately.
• Support riders through the inquiry-to-order process using approved pricing, promotions, and programs.
• Confirm key order details before purchase, including model, size, color, build specification, customer contact information, shipping address, and timing needs.
• Support in-person customers and demo bike experiences at Revel HQ when needed.
• Process warranty and service requests while keeping customers informed on timelines, next steps, repairs, and replacement parts.
• Coordinate with Warehouse, Assembly, Operations, Product, and Engineering to keep customer expectations realistic and well documented.
• Resolve customer issues professionally while balancing a great rider experience with company policies.
• Help improve customer communication through better templates, FAQs, notes, scripts, and internal documentation.
  

Qualifications

REQUIRED

• 1-3+ years of customer service, inside sales, rider support, retail, or another customer-facing role.
• Strong written and verbal communication skills.
• Genuine enjoyment of helping people and solving problems.
• Strong mountain bike knowledge, including sizing, fit, setup, components, drivetrain differences, and intended use recommendations.
• Ability to explain technical information in a clear, approachable way.
• Detail-oriented and organized, especially with order details, customer notes, and follow-through.
• Ability to stay calm, professional, and solutions-oriented in difficult customer situations.
• Comfortable working in person in a fast-moving, small-team environment.
  

NICE TO HAVE

• Bike industry, premium direct-to-consumer, or configurable product experience.
• Experience with Shopify, CRM tools, inventory systems, or similar software.
• Mechanical curiosity and willingness to continually learn Revel products.
• Experience supporting demo rides, warranty claims, service cases, or technical product support.
• Experience creating templates, FAQs, or documentation that improves team efficiency.
  

THE IDEAL PERSON

You're probably someone who:

• Lives and breathes bikes and enjoys talking with riders of all experience levels.
• Can be warm, helpful, and professional without sounding scripted.
• Sweats the details and follows through on what you say you will do.
• Can move between customer conversations, order details, warranty cases, and internal coordination without losing track.
• Wants to help build one of the best rider experiences in the mountain bike industry.
  

Compensation & Benefits

• $50,000-$55,000 base salary + up to $5,000 annual performance bonus.
• Monthly healthcare stipend, paid time off, industry-standard bike perks, employee discounts, and other standard company benefits.
• Significant career growth opportunity as Revel scales.

Location

This is a full-time, Monday-Friday, in-office position based in Golden, Colorado.

To Apply

To apply, email us your resume and cover letter with the position title you are interested in as the subject to careers@revelbikes.com.