Carbondale, CO (IN OFFICE, FULL TIME ONLY)
Role and Responsibilities
At Revel, we’re all about building the best bikes and delivering the kind of customer experience that makes people want to ride more. As our International Sales Lead, you’ll be the point person for everything sales – chatting with customers, taking and processing orders, and making sure every bike and part gets out the door smoothly and after sales service and support is world-class.
This is an in-office role at our Carbondale, Colorado HQ (because great teamwork happens face-to-face, especially when there are trails nearby). You’ll thrive here if you’ve got a sharp eye for detail, can juggle multiple tasks without dropping the ball, and genuinely enjoy making customers stoked about their bikes. A good business brain, excellent communication skills, and a can-do attitude are all part of the ride.
- Interact with riders and customers all over the world ensuring that it is always a positive and rewarding experience
- Manage the logistics of fulfilling orders for these customers from our Colorado or Taiwan warehouses
- Implement goals and take direction from the CEO and Brand team to support international expansion
- Answer questions and advise riders of product features and decisions
- Support select wholesale and distribution partners globally, with a focus on international DTC sales and support
- Efficiently and effectively enter orders into order processing system
- Identify and address issues in the order processing system
- Ensure that customers always stay updated regarding their orders
- Manage sales orders, invoices and shipments with extremely high accuracy
- Pitch in where needed (events, marketing, assembly, etc.)
Qualifications and Education Requirements
- A minimum of 2 years’ experience in a the bike industry (bike shop, bike brand, etc)
- Solid understanding of outdoor industry sales
- Very strong attention to detail
- Ability to work within the constraints of complex operations
- Excellent written and verbal communications skills
- Ability to work well with the entire team to achieve goals
Compensation range:
$55,000 – $95,000 per year (base salary + shared commission structure, depending on experience)
Benefits include:
Paid time off, healthcare stipend, employee discounts, company-paid industry travel opportunities
Preferred Skills
Experience with Shopify and any MRP/ERP strongly desired. Familiarity with Microsoft office suite. Avid mountain biker.
Notes:
Being a small company, all job descriptions are constantly evolving, and everyone is expected to pitch in where needed. This may include attending events as a representative of the company, helping cover for out of office employees or simply cleaning the bathroom. Position requires regularly lifting up to 50 lbs to a height of 5-6’ as well as staying stationary for up to 4 hours at a time.
