Warranty & Return Policy

Return Policy

At this time, we have paused our return policy. All sales are final until further notice.

Warranty Policy

Every Revel bicycle frame is covered by a limited warranty to the original owner. Here’s the legal language: The warranty covers defects in materials and craftsmanship, including manufacturing defects. The warranty does not cover any damage or defects caused by abuse, accidents, or other incidents that are not the result of normal use of the product. All Revel frames must be registered for this warranty within 30 days of the date of purchase with Revel Bikes, Inc. All other Revel-brand products (for example, thru axles) are covered by a one- year (1-year) warranty. This warranty covers defects in materials and craftsmanship, including manufacturing defects. This warranty does not cover any damage or defect caused by abuse, accidents, or other incidents that are not the result of normal use of the product. These bicycle frame and Revel-branded part warranties do not cover wear and tear accrued under normal use. All Revel products must be returned to Revel for warranty repairs and/or replacement. Revel will, in its sole discretion, determine if the damage or defect is within the warranty terms, and either repair or replace the product. If Revel determines the defect or damage is not within the warranty terms (i.e. caused by an incident unrelated to defects or a result of normal wear and tear), Revel may nonetheless, in its sole discretion, permit the customer to purchase a “crash replacement” product at a discounted price. Revel will pay for all reasonable shipping costs related to warranty claims.